Booking Cancellation & Refund Policy
Effective Date: October 2026 • Version 1.0
1. Server-Side Verified Payments
Payments made via the UPI QR gateway or direct bank transfer are confirmed strictly upon server-side reconciliation with Garuda banking accounts. Once verified, official tax invoice receipts are generated with immutable transaction identifiers.
2. Cancellation Prior to Deployment
Clients may cancel a booking requisition prior to administrative approval with no penalty. If a booking has already been paid and is cancelled at least 48 hours prior to deployment start, a 100% refund is initiated less standard statutory gateway charges.
3. Permanent Contract Cancellation
Permanent deployments require a standard 30-day prior written notice as stipulated in the service agreement. Refunds for advance monthly retainers are adjusted on a pro-rata duty basis.
4. Refund Execution Timeline
Eligible refunds are processed directly to the originating UPI VPA or bank account within 3 to 5 business days, accompanied by a Garuda official refund reference voucher.